Shipping and Delivery Policy
Last updated: PUBLICATION_DATE
Where we deliver
Agam Herbals accepts orders for serviceable delivery addresses in India. Delivery availability depends on the PIN code and the products in your order. The options shown at checkout apply to your purchase. International delivery is not currently offered under this policy.
Order processing
We aim to dispatch confirmed, in-stock orders within 2 business days after payment confirmation — owner to confirm capacity, unless a different dispatch period is displayed for the product or communicated before you order. Business days exclude Sundays and public holidays. If an item becomes unavailable, we will contact you about a revised dispatch date or cancellation and refund.
Delivery estimates
Standard delivery is estimated at 3–7 business days after dispatch — owner to confirm courier zones. Remote locations, holidays, weather and courier disruptions may affect timing. Where we know that a different estimate applies, we will communicate it. We will assist with delayed or undelivered orders and provide the remedy required for the circumstances and applicable law.
Delivery charges
Delivery charges, where applicable, are shown before you complete payment. Any free-delivery promotion is subject to its displayed conditions. We do not add undisclosed delivery charges after an order is confirmed.
Tracking and delivery attempts
Once your order is dispatched, we will share available courier and tracking details through the contact information provided with your order. Please check your delivery address and keep your phone reachable for delivery updates. Contact us promptly if you notice an address error. Changes after dispatch depend on courier availability.
If a courier cannot complete delivery, contact customer care so we can review the shipment status. Any proposed reshipping cost will be explained before you agree to it. We do not automatically forfeit the full order value because of a failed delivery attempt.
Damaged, missing or incorrect deliveries
Please check your parcel when it arrives. If an item is damaged, missing or incorrect, contact us promptly with your order number and photographs if available. Keep the packaging while we investigate. Do not consume or use an item that appears tampered with or unsafe. See our Returns and Refunds Policy for the next steps.
Contact
Email: support@agamherbals.in
Phone: +91 9659598200