Privacy Policy
Last updated: PUBLICATION_DATE
Who handles your information
This policy explains how CONFIRMED_LEGAL_SELLER_NAME, trading as Agam Herbals, handles information collected through agamherbals.in and related customer-care interactions. Our address is BUSINESS_FULL_ADDRESS. For privacy questions, email support@agamherbals.in or call +91 9659598200.
Information we collect and why
When you place an order, create an account or contact us, we may collect your name, email address, phone number, billing and delivery addresses, ordered items, payment status and correspondence. We use these details to fulfil orders, arrange delivery, provide support, process refunds, maintain records and protect the website against misuse.
Our website and service providers may also process technical information such as IP address, device/browser information and security logs. Necessary cookies support functions such as cart and account sessions. Optional measurement or advertising tools are described in our Cookie Policy and controlled through the available choices.
Payments and service providers
Payments are processed through the payment services displayed at checkout. We receive payment confirmations and transaction references; we do not ask customers to send card security codes, UPI PINs or account passwords to customer care. Information needed to run the service may be shared with payment processors, delivery partners, hosting, email and support providers, and professional advisers where necessary. We may disclose information where required by law or to protect lawful rights.
Marketing choices
We use separate choices for optional promotional communications. You can withdraw from marketing through the unsubscribe method provided or by contacting us. Choosing not to receive promotions does not prevent order or service updates. Clicking a WhatsApp link opens a third-party service whose own privacy terms also apply.
Retention, protection and requests
We keep information for as long as needed for the purposes described, including relevant accounting, tax, dispute and security obligations. We limit staff access and use safeguards appropriate to the information. No online system is completely risk-free. Contact us to ask about access, correction, deletion, consent withdrawal or a privacy concern. We may verify your identity and explain any lawful reason for retaining information. We will handle requests according to applicable law.
Children and changes
Our checkout and account services are intended for adults. We do not intentionally collect children's account information; contact us if you believe this has occurred. This does not mean every product is suitable for children. We may update this policy to reflect service or legal changes and will display the current date and any notice required by law.