Returns, Refunds and Cancellations

If there is a problem with your order

Please email support@agamherbals.in or call +91 9659598200 with your order number and a description of the issue. We can review damaged, incorrect, missing, defective, expired or otherwise non-conforming items. We ask that visible delivery issues are reported within 7 days where possible so we can investigate promptly. This request does not remove rights relating to latent defects or remedies available under applicable law.

What we may ask for

We may request photographs of the item, batch details and packaging to help understand the issue. An unboxing video is helpful if you have one, but it is not mandatory. Please keep the item and packaging until we explain the next steps. Do not send a parcel to us without return instructions, and do not continue using an item that may be unsafe.

Returns and replacements

Because of food safety and hygiene, we do not offer change-of-mind returns for food products, opened hygiene products or used personal-care items. These restrictions do not apply to valid claims about defects, damage, incorrect supply or other problems for which a remedy is required by law. When a return is needed for an issue caused by us or the supplied product, we will arrange it or cover reasonable agreed return costs. We will discuss an appropriate replacement or refund; store credit is not the only remedy.

Refunds

Once a refund is approved, we aim to initiate it within 3 business days — confirm gateway timing. Refunds are normally made to the original payment method, with bank or payment-provider processing expected to take 5–10 business days after initiation. If an original-method refund is not possible, we will agree a suitable alternative with you. Where we are responsible for the issue, the refund will include applicable charges as required. Contact us if a refund has not arrived within the communicated period.

Cancellation

Contact us as soon as possible if you wish to cancel. Orders cancelled before dispatch are eligible for a refund without a cancellation fee. Once an order is dispatched, cancellation may no longer be possible; contact us to review the available return or delivery options. If we cancel because we cannot fulfil the order, we will refund the amount paid for the cancelled items and any applicable charges.

Your rights

Nothing in this policy limits the consumer remedies available under applicable Indian law. Please contact us if you believe your issue has not been resolved, or use our Grievance Redressal page.